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Blue Relay: 2018 Recap

December 03, 2018

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Blue Relay

Medicare Marketing 101: Key Dates to Mark on Your Calendar

September 13, 2018

Did you know that by 2020, Medicare is projected to reach 17 percent of budget outlays and 4 percent of the GDP? There are approximately 56 million people enrolled in either Medicare or Medicare Advantage plans, and this figure is only expected to grow. ...


We’ve Joined DocuSign’s Partner Network!

September 04, 2018

We’re excited to announce that we have officially partnered with the largest eSignature company in the world – DocuSign! They have been on a mission to accelerate the business and simplify life for companies and people since 2003, and we are ...

Health Payers

CMS ‘Puts Patients First’ in New Medicare Rule

August 08, 2018

August 7th, 2018 marks the day the Centers for Medicare & Medicaid Services (CMS) delivered on President Trump’s promise to negotiate better deals for Medicare patients with lowered drug prices. Delivering on the Administration’s promise to #LowerDrugPrices, @CMSGov is ...

Health Payers

2019 Medicare Marketing Guidelines (MMG): Preparing Your Marketing Teams

August 02, 2018

The reinstatement of the OEP (discussed in our last post) fundamentally changes a health plan’s sales and marketing strategy. This blog discusses how the unsung heroes of a health plan (the marketing department) can prepare for these changes. The ...

Health Payers

Get Ready for the New Medicare Advantage Open Enrollment Period

July 23, 2018

The New Medicare Advantage Open Enrollment Period (OEP) is coming in 2019. It will replace the Medicare Advantage Disenrollment Period (MADP) that started January 1st and continued through February 14th. The Rundown Starting January 1st, 2019 there will be an Open Enrollment ...


Your Client Onboarding Process Can Make or Break You

July 03, 2018

You spend weeks, months or (in many cases) years trying to win over a prospective client. After the numerous phone calls, follow-up emails targeted LinkedIn campaigns and personalized gift baskets, the client finally agrees to do business with you. You’...


Integrating Collaboration and Project Management in the New Age of Work

May 09, 2018

“The best software is like a special effect in a movie – you don’t even notice it,” – Constellation Research Vice President Analyst, Alan Lepofsky. Process automation and auditing are one of the pillars of a successful business, helping to identify ...

Health Payers

It’s Time We Improve Provider Directory Data and the Member Experience

April 27, 2018

BlueRelay helps health plans deliver more accurate and personalized provider directories to members. Health plans are under pressure to improve the consumer experience in accessing care. As part of their mandate, a Qualified Health Plan (QHP) must provide updated provider ...


Avoid These 5 Common Document Management Mistakes

April 17, 2018

Have you ever lost your documents, misfiled your documents or had a tough time identifying changes to a document? You’re not alone. This is what many organizations suffer from – and it ultimately leads to wasted resources, time and efforts. ...


On World Health Day 2018, Let’s Remember Health is a Human Right

April 02, 2018

At least half of the world lacks access to essential health services. World Health Day, a global health awareness day celebrated every year on April 7th, is a time to look at how we can help improve the world in ...

Health Payers

The Consumer Experience in Healthcare

March 23, 2018

What role does the consumer experience have in healthcare and how will it change the future? “The experience that consumers have in healthcare influence their future decisions when navigating the healthcare system and their personal health behaviors. These decisions are ...

Trade Show

BlueRelay Makes Debut at 2018 Health Plan Innovation Summit

March 21, 2018

We’re back to the Canadian cold after spending two days in sunny Orlando, Florida at the 10th Annual Health Plan Innovation Summit. It was wonderful to join over 100 thought leaders and inspired minds to discuss tips, tricks, and trends ...

Health Payers

BlueRelay Receives Recognition for Advancing the Healthcare Industry Forward

March 02, 2018

We have an extra hop in our steps today, largely due to our recent news that we have received an Honorable Mention for Xplor International’s Technology of the Year Award! Xplor, the worldwide, not-for-profit professional association that recognizes document ...

Trade Show

We’re Heading to the Annual Health Plan Innovation Summit 2018

February 23, 2018

To help spark innovation when it comes to marketing, sales and member engagement for health plans, we’re headed to sunny Orlando, Florida on March 5 – 6 for the Medicare Marketing & Sales Innovation Summit, hosted by World Congress. The 10th annual ...


The Story Behind BlueRelay

February 20, 2018

Not many people know the true history of BlueRelay, but those who do understand its existence to the deepest core. It all started while onsite at a client office where we were engaged in consulting activities for a project for ...


Plain Language: The $2.5 Billion Problem

December 11, 2017

Your content is king. But how can your customers buy what you’re selling when they can’t understand it? Effective communication is a step many organizations fail to properly invest in – when it should be a top priority on ...


Celebrate World Paper Free Day With Us

November 06, 2017

Join the #WPFD17 Movement We’re taking the pledge to go paper-less on Nov. 6th (and every other day) for World Paper-Free Day 2017. Launched by the Association for Information and Image Management (AIIM), organizations of all kinds are committing to ...


Data-Driven Decision Making with Blue Relay

November 01, 2017

Data-driven decision making isn’t just for selecting which customer segment you should go for, how to price products, or how to develop your next product, it can also be used to improve how your team works to get more ...


Adapting a ‘Bring Your Own Tools’ Mentality with Blue Relay

October 06, 2017

Deliver fast and accurately. That is the goal, right? Working with several companies over the years, we see the increasing pressure they are under to deliver faster and with more accuracy than ever before. Many believe they have it under ...


How Blue Relay Makes Compliance Adherence Easier

October 02, 2017

For regulated industries, managing compliance requirements can be complex and time-consuming. Often managed manually, the room for error can be large and the fines even larger. Introducing compliance checks into your day-to-day activities, and implementing tools that promote simple and ...


Blue Relay Takes on Cognitive with New Products and Services

September 06, 2017

Why is anyone interested in automating natural language comprehension? Maybe one day in the future, computers will understand us – REALLY understand – and be able to answer us, ask questions and do what we want. That day is a long way ...


We’re Competing for the title of “IBM Watson Build Global Champion”

August 23, 2017

Indellient – the brains behind Blue Relay – are turning imagination into reality. We’ve officially made it to round two of the Watson Build – an initiative we’re taking on to build a cognitive solution that we can bring to market. ...

Health Payers

How Health Payers Can Meet AEP Deadlines

August 22, 2017

When processes aren’t being managed properly, health insurers suffer – and so do their profit margins. This is especially troublesome come Medicare’s Annual Election Period (AEP). Payers are moving quickly now as September 30 is the deadline to have all ...

Health Payers

How to Be More Efficient with Your Member Communication Processes

July 28, 2017

Health payers are facing pressure to meet compliance checklists and keep up with rigid regulations, all while keeping up with an ever-changing, demanding and tech-savvy customer base. People are beginning to shop for health insurance like they do for shoes ...

Health Payers

How Health Payers Can Learn the Secret to Customer Satisfaction

June 23, 2017

The healthcare industry is changing its tune from once being focused on “patient engagement” to “customer satisfaction”. Patients are now seen as consumers of healthcare that demand a buyer experience like that of any other industry – fast and painless (pun-intended). ...


How To Get the Most Out of SharePoint With BlueRelay

June 12, 2017

Team’s around the globe have one goal in mind: to better their collaborative efforts to meet the stringent requirements laid out by the changing marketplace. They require the right tools to enable intelligent decision-making, better document management, and easier ...


Top Things You Need to Know About Blue Relay

June 05, 2017

Many of our long-time users know how valuable Blue Relay is to their document review and approval processes – and an asset to their overall workflow. But for those who haven’t hopped on the gravy train or are still navigating ...


Measuring ROI for BPM: Reduced Tasks and Inefficiencies can Surpass Solution Costs

May 29, 2017

Blue Relay brings visibility and control to your communication development processes, and ultimately saves you from monetary loss. But many don’t think about the indirect return on investment (ROI) – that is the long-term value that isn’t monitored by ...


How Useful is BPM in Addressing Compliance Issues?

May 23, 2017

The content below was published on Corporate Compliance Insights Blog – a knowledge-sharing forum designed to educate and encourage informed interaction within the corporate compliance, governance and risk community. To read the original post, click here. Business Process Management is Critical ...


The Best of Blue Relay

May 15, 2017

Blue Relay helps unlock new value and efficiencies in the workplace and is on a mission to deliver better business processes – one company at a time. The enterprise software tool strives to keep its customers happy and relieve enterprises from ...


The Wait is Over: Blue Relay 4.0 Has Launched!

April 04, 2017

After months of preparation and determination to solve current market challenges with our unique solution, our team has released its latest update with many valuable features. Blue Relay Version 4.0 consists of four new features that allows for greater visibility, control ...


New Document Comparison Feature Establishes New Benchmark for Enterprises

March 31, 2017

It’s clear that businesses are craving collaboration and control in their work environments, and looking for a robust solution to solve their time management woes. And as changes in business processes become inevitable, companies need to not only welcome ...


New Feature Alert: Blue Relay Adds SAML 2.0 Identity Management

March 30, 2017

Secure, single sign-on is here! Organizations have conflicting goals when it comes to enterprise solutions. Not only do they need efficient, easy-to-use solutions that work well within their existing infrastructure, they also need it to be fully secure. Achieving both ...


New Feature: Blue Relay Extends Visibility Reach with Portal

March 30, 2017

Powered by modern frameworks and design principles, Blue Relay now offers an incredible enhancement to its already powerful dashboard. You can now create your own dashboard widgets to provide a new level of visibility into your managed processes. But wait – ...


Blue Relay 4.0 is coming!

March 29, 2017

It’s been an exciting few months at Indellient in preparation for Blue Relay version 4.0, but the wait is nearly over. This release fuses feedback from our customers combined with industry research to deliver our greatest version yet. Next week ...


The PBMI 2017 Conference Recap

March 09, 2017

The Pharmacy Benefit Management Institute Conference was a fantastic event. With record attendance and a wonderful line-up of speakers, the event was a success. Below we cover some of the popular topics throughout the event. Read on to get the ...


Blue Relay Wins Award for Quality Improvement in Member Communication Processes

March 08, 2017

Our team is absolutely honored to receive the Excellence Award in Quality Improvement from the Pharmacy Benefit Management Institute (PBMI). On March 7, we proudly accepted the award at the PBMI Annual Conference for the efficiency we bring to the health ...


It’s National Proofreading Day – Take it Seriously!

March 08, 2017

Well, National Proofreading Day is upon us. They sure have a day for everything, don’t they? But we couldn’t let this one slip away. After all, it aligns closely to a larger issue that we help solve and ...

Trade Show

Join Our Team at the 2017 PBMI Drug Benefit Conference

February 21, 2017

We’re ready for this year’s PBMI conference. Having worked in the industry for several years now, we will be sharing our insights and telling the story behind Blue Relay’s positive impact for health payers and PBMs. Read ...


The 3 Big Costs Your Business is Incurring Without Realizing

February 21, 2017

We recently published a post with our friends at Signority, discussing the importance of establishing strong internal processes to support an even stronger business. As businesses, we are focused on ensuring the customer or client is always satisfied. Of course ...


5 Things You Must Do for Your Enterprise Business in 2017

January 13, 2017

When you focus on optimizing your internal processes, you set your team up to be flexible and adaptable to changes – no matter how big or small. If you haven’t already, here are our recommendations for 2017. 5 Must Dos for Your ...

Health Payers

Medicare, Budget Cuts and Uncertainty – Trump and A Reduced Budget

January 04, 2017

In wake of President-elect Trump’s statements regarding significant and fundamental changes to Medicare, health payers are embracing for what could be a massive cut to funding as well as other disruption. As health care business leaders continue to monitor ...


Indellient, Analytics and the World of Watson

December 25, 2016

Indellient, the creators of Blue Relay, attended IBM’s World of Watson conference in the Fall of 2016. The conference brought together some of the brightest minds to discuss analytics, cognitive systems, IoT, data, and more. And some of our team ...


5 Predictions for Business Process Management in 2017

December 15, 2016

As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management in 2016, we have a pretty good idea of where things are going next. The predictions for ...

Health Payers

Improving Provider Directory Accuracy

December 05, 2016

Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. With new rules around this required provider data refresh, many QHPs are rethinking their strategy. Many ...


How To Evaluate BPM Solutions Beyond the Usual Technical Requirements

November 07, 2016

Evaluating a Business Process Management solution should go beyond the technical requirements. This could be a long relationship. You need to get past the first impression to truly get to know the solution. Sound familiar? Before you get married to ...


Where We Are With Business Process Management in 2016

October 24, 2016

As we wrap of 2016, let’s look at how we progressed on business process management principles. Read on to hear from business process management experts and leaders. [View the story “Where We Are With Business Process Management in 2016” on Storify] &...


Indellient, the Makers of Blue Relay, Opens Larger Office to Support Growth

October 19, 2016

We have more great news from Indellient – the makers of Blue Relay! We recently relocated our Canadian office to accommodate our growing team. The new office space more than doubles the capacity of our previous location. This larger space supports ...


Agility in Marketing Operations with Best-of-Breed Technologies

October 07, 2016

Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, and business professionals. Here is the state in 2016: 38% state that a major barrier to success are ...


Indellient, the creators of Blue Relay, Opens Office in New York

September 28, 2016

We are excited to let you know that our company, Indellient, recently opened a second office in New York State (Blue Relay is Indellient’s flagship product). This new office accommodates Indellient’s growing client base in the United States, ...


Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First

September 20, 2016

Blog post is co-authored by Damian Holsworth –  Vice President, Sales and Marketing at Concord Marketing.  Ask yourself this question – when it comes to member communications, what is the most complicated and stressful part of the document lifecycle at your organization? ...


What You Need to Consider When Evaluating Business Process Management Solutions

September 06, 2016

It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look into the black hole of how we operate. We need to know what is working ...


Maximizing ROI with Content Automation

July 18, 2016

According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content Automation Survey which included results from 151 businesses worldwide (majority based in the US) went on ...


Easily Review and Annotate PDFs with Blue Relay

July 13, 2016

Great – you just received a PDF where you need to review and add markup. Reviewing PDFs pose many challenges due to the rigid nature of these document types. The challenges are well known as a recent study reported that 50% of ...

Health Payers

Takeaways from AHIP for Improving Health Plan Member Engagement

July 04, 2016

AHIP Institute 2016 was humming with a variety of hot topic discussions concerning the future of healthcare. One side of the conversation we heard was in regards to enhancing the member experience and engagement through communications. As we talked to various ...

Health Payers

AHIP Institute Talks Big Change for Healthcare

June 20, 2016

We are back from America’s Health Insurance Plans (AHIP) Institute with much more insight into the future of healthcare and health insurance. Being part of an industry that is helping to improve lives, brings many rewards and motivation to ...


Ensuring Technology is Enabling Continuous Improvement

May 30, 2016

As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen as cumbersome, tedious and possibly even pointless; however, internally these procedures are developed with value, ...


Customer Communication Evolution in 2016

January 13, 2016

Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and customers.  Where Email was once the ultimate time saver, dozens of instant messaging platforms, social media sites and a spectrum of ...


Keeping Your SaaS Development and Support Teams Afloat

January 06, 2016

Recruiting developers, especially good ones, is not an easy feat these days.  There are so many options for developers in the marketplace.  If you’re a smaller organization that doesn’t necessarily have a strong brand, it becomes somewhat challenging ...


Process Management Hurdles That Still Exist

December 30, 2015

It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements in terms of speed, efficiency and reliability. Yet do we adopt? As consumers, we create ...


5 Service Tips That Make All The Difference

December 23, 2015

As a customer, it is easy to be bombarded with all the different brands vying for the mighty dollar. There are various reasons why a consumer or business may choose one brand over the other; this could range from product ...


Problem Solving: When a Second Set of Eyes Can Really Help

December 16, 2015

The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. As we make progress toward completing the task we may hit a speed ...


Managing Your Inbox with 121 E-mails Per Day

December 02, 2015

There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 121. That’s the average number of e-mails, sent and received, in business by an individual. Also interesting, but not relevant to ...


What is Enterprise Content Management?

November 18, 2015

Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS Some of them are a little redundant (some might even be made up); yet at the root – they actually are ...