Blue Relay For Document Process Automation
Blue Relay is a software solution that allows teams to collaborate on document content changes and automate manual file processing tasks. It is an ideal solution for highly regulated industries such as Healthcare, Legal, Manufacturing, where multiple stakeholders are involved in preparing, editing, reviewing and reporting on documents changes.
Content Collboration
Quickly collaborate with people from across teams to create, edit and track document changes and reviews.
SLA Adherence
Never miss a time-sensitive deadline that impacts service-level agreements and your customer experience.
Compliance
From data controls and built-in checks to automated rules-based workflow, your team has all the tools to meet compliance requirements.
Resource Management
With full visibility into workloads, projects and deadlines, you can quickly align resources to support upcoming work and hard-pressed deadlines.
Blue Relay Features
Evolving and emerging compliance requirements introduce unprecedented levels of effort, spread across many stakeholders, when creating, editing, reviewing and approving critical business documents. Blue Relay features have been designed specifically to let customers confidently keep pace with expectations in this challenging environment.
Process Management
A rich feature set can be used to define and consistently apply timing, sequence and responsibility rules to processes, while reducing the risk associated with manual processing.
Document Comparison
Easily compare documents using built-in integration with version management, introducing efficiency, confidence and accuracy in iterative document review and approval processes. Blue Relay supports PDF, Microsoft Word, Excel, Outlook and OpenOffice.
Document Creation
Enable the rapid and accurate versioning of documents and document templates by leveraging business rules and data.
Resource Management
Easily assign, reassign and prioritize tasks across teams and individuals with the click of a button to make efficient use of time and human resources.
Quality Assurance
Establish confidence that every critical document to support your business has been reviewed, updated and approved by key stakeholders to ensure document quality and compliance. Blue Relay defines, manages and tracks every element of quality assurance from production through delivery.
Dashboards and Reporting
Maintain status on workloads, projects and documents, including visual, real-time tracking.
Blue Relay Results
Our customers have seen vast improvements in the organization, management and visibility of their documents.
Here are a few key metrics.
400% increase in production efficiency
45% reduction in cycle time
Automation of over 350,000 tasks for a single client.
Support for over 350 active users all with reliable access to the platform.
Full, real-time visibility via over 250 reports for a large PBM.
In just seconds we could pull a review of what happened and prove everything was okay and up to spec.
Manager, Program Oversight and Communications A Blue Cross Blue Shield Company
Solutions Across Industries
We work closely with clients across industries, to capture and optimize their document processing and management requirements.
Healthcare
Easily manage the data and materials for ANOCs, EOCs, SBs, letters, ID cards, Enrollment Kits, Health Statements, Geo-coded Directories and Pharmacy and Provider Materials.
Service Providers
Customer Communication Management (CCM) providers, print management companies, and business process management firms can ensure quality customer service and timely document preparation.
Agencies & Media
Easily track, collaborate and manage the document process related to campaigns, recall programs, and correspondence.
Finance
Track reviews, versions and edits of contracts, employee or service guidelines, manuals, and reference materials.
Legal
Easily collect and manage documents that are part of legal case preparation and execution.
Insurance
Create, customize and manage client-facing materials to offer impactful and personalized experiences.
Our team has a wealth of experience providing solutions in Healthcare and Insurance:
Medical Advantage
From Material creation (e.g. ANOCs, EOCs, SBs, letters, ID cards, Enrollment Kits, Health Statements, and Additional Correspondence) to Geo-coded Directories and Pharmacy and Provider Materials, Blue Relay will optimize the review and approval processes with full compliance
NOIA
Struggling to consolidate the data and documents required for Notice of Intent to Apply? Blue Relay can streamline the application process with the CMS.
Attestation
Blue Relay will facilitate the collection and review of evidence (documents and data) to provide the new CMS for participation in the Medicare EHR Incentive program.
Marketing Materials
In need of help with marketing and outreach materials to members and health care providers? Blue Relay can assist here as well.
Commercial
Correspondence
Blue Relay allows for the management of templates and versions of different correspondence materials.
Appeals and Grievance
Something in here about how we process appeals and other things.
Claims
Correspondence
Blue Relay allows for the management of templates and versions of different correspondence materials.
Appeals and Grievance
Something in here about how we process appeals and other things.
Customer Success
- Blue Cross Blue Shield Automates Medicare Communications to Drive Compliance Blue Relay was used to track all documents, processes and people for some of their programs and it soon became apparent that they were managing more documents than originally thought. Along with providing full visibility into their documents… Read Full Story
