Blue Relay

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Blue Relay For Document Process Automation

Blue Relay is a software solution that allows teams to collaborate on document content changes and automate manual file processing tasks. It is an ideal solution for highly regulated industries such as Healthcare, Legal, Manufacturing, where multiple stakeholders are involved in preparing, editing, reviewing and reporting on documents changes.

Blue Relay Features

Evolving and emerging compliance requirements introduce unprecedented levels of effort, spread across many stakeholders, when creating, editing, reviewing and approving critical business documents.  Blue Relay features have been designed specifically to let customers confidently keep pace with expectations in this challenging environment.

Process Management

A rich feature set can be used to define and consistently apply timing, sequence and responsibility rules to processes, while reducing the risk associated with manual processing.

Document Comparison

Easily compare documents using built-in integration with version management, introducing efficiency, confidence and accuracy in iterative document review and approval processes.  Blue Relay supports PDF, Microsoft Word, Excel, Outlook and OpenOffice.

Document Creation

Enable the rapid and accurate versioning of documents and document templates by leveraging business rules and data.

Resource Management

Easily assign, reassign and prioritize tasks across teams and individuals with the click of a button to make efficient use of time and human resources.

Quality Assurance

Establish confidence that every critical document to support your business has been reviewed, updated and approved by key stakeholders to ensure document quality and compliance.  Blue Relay defines, manages and tracks every element of quality assurance from production through delivery.

Dashboards and Reporting

Maintain status on workloads, projects and documents, including visual, real-time tracking.

Blue Relay Results

Our customers have seen vast improvements in the organization, management and visibility of their documents.
Here are a few key metrics.

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400% increase in production efficiency

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45% reduction in cycle time

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Automation of over 350,000 tasks for a single client.

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Support for over 350 active users all with reliable access to the platform.

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Full, real-time visibility via over 250 reports for a large PBM.

In just seconds we could pull a review of what happened and prove everything was okay and up to spec.

Manager, Program Oversight and Communications A Blue Cross Blue Shield Company

Solutions Across Industries

We work closely with clients across industries, to capture and optimize their document processing and management requirements.


Easily manage the data and materials for ANOCs, EOCs, SBs, letters, ID cards, Enrollment Kits, Health Statements, Geo-coded Directories and Pharmacy and Provider Materials.


Track reviews, versions and edits of contracts, employee or service guidelines, manuals, and reference materials.

Service Providers

Customer Communication Management (CCM) providers, print management companies, and business process management firms can ensure quality customer service and timely document preparation.


Easily collect and manage documents that are part of legal case preparation and execution.

Agencies & Media

Easily track, collaborate and manage the document process related to campaigns, recall programs, and correspondence.


Create, customize and manage client-facing materials to offer impactful and personalized experiences.

Customer Success

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Easily Improve Member Experience while Reducing Costs with Blue Relay Provider Directories

Keeping Provider Directories up to date is critical to creating a positive member experience. That experience can be improved by offering members the provider information they need, with current information and local in-plan providers.

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