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All Stories


Indellient Connects to the World of Watson

December 13, 2016

Four members of the Indellient team from our Toronto and New York offices attended – or perhaps plunged – into the IBM World of Watson conference on October 24-27, 2017 in Las Vegas. Aside from listening to the visionary Thomas Friedman and enjoying ...

Health Payers

Improving Provider Directory Accuracy

December 05, 2016

Centers for Medicare and Medicaid Services (CMS) requires all Qualified Health Plan (QHP) issuers to provide updated provider directories every 30 days to its members. With new rules around this required provider data refresh, many QHPs are rethinking their strategy. Many ...


How To Evaluate BPM Solutions Beyond the Usual Technical Requirements

November 07, 2016

Evaluating a Business Process Management solution should go beyond the technical requirements. This could be a long relationship. You need to get past the first impression to truly get to know the solution. Sound familiar? Before you get married to ...


Where We Are With Business Process Management in 2016

October 24, 2016

As we wrap of 2016, let’s look at how we progressed on business process management principles. Read on to hear from business process management experts and leaders. [View the story “Where We Are With Business Process Management in 2016” on Storify] &...


Indellient, the Makers of Blue Relay, Opens Larger Office to Support Growth

October 19, 2016

We have more great news from Indellient – the makers of Blue Relay! We recently relocated our Canadian office to accommodate our growing team. The new office space more than doubles the capacity of our previous location. This larger space supports ...


Agility in Marketing Operations with Best-of-Breed Technologies

October 07, 2016

Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, and business professionals. Here is the state in 2016: 38% state that a major barrier to success are ...


Indellient, the creators of Blue Relay, Opens Office in New York

September 28, 2016

We are excited to let you know that our company, Indellient, recently opened a second office in New York State (Blue Relay is Indellient’s flagship product). This new office accommodates Indellient’s growing client base in the United States, ...


Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First

September 20, 2016

Blog post is co-authored by Damian Holsworth –  Vice President, Sales and Marketing at Concord Marketing.  Ask yourself this question – when it comes to member communications, what is the most complicated and stressful part of the document lifecycle at your organization? ...


What You Need to Consider When Evaluating Business Process Management Solutions

September 06, 2016

It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look into the black hole of how we operate. We need to know what is working ...


Maximizing ROI with Content Automation

July 18, 2016

According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content Automation Survey which included results from 151 businesses worldwide (majority based in the US) went on ...


Easily Review and Annotate PDFs with Blue Relay

July 13, 2016

Great – you just received a PDF where you need to review and add markup. Reviewing PDFs pose many challenges due to the rigid nature of these document types. The challenges are well known as a recent study reported that 50% of ...

Health Payers

Takeaways from AHIP for Improving Health Plan Member Engagement

July 04, 2016

AHIP Institute 2016 was humming with a variety of hot topic discussions concerning the future of healthcare. One side of the conversation we heard was in regards to enhancing the member experience and engagement through communications. As we talked to various ...

Health Payers

AHIP Institute Talks Big Change for Healthcare

June 20, 2016

We are back from America’s Health Insurance Plans (AHIP) Institute with much more insight into the future of healthcare and health insurance. Being part of an industry that is helping to improve lives, brings many rewards and motivation to ...


Ensuring Technology is Enabling Continuous Improvement

May 30, 2016

As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen as cumbersome, tedious and possibly even pointless; however, internally these procedures are developed with value, ...


Customer Communication Evolution in 2016

January 13, 2016

Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and customers.  Where Email was once the ultimate time saver, dozens of instant messaging platforms, social media sites and a spectrum of ...


Keeping Your SaaS Development and Support Teams Afloat

January 06, 2016

Recruiting developers, especially good ones, is not an easy feat these days.  There are so many options for developers in the marketplace.  If you’re a smaller organization that doesn’t necessarily have a strong brand, it becomes somewhat challenging ...


Process Management Hurdles That Still Exist

December 30, 2015

It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements in terms of speed, efficiency and reliability. Yet do we adopt? As consumers, we create ...


5 Service Tips That Make All The Difference

December 23, 2015

As a customer, it is easy to be bombarded with all the different brands vying for the mighty dollar. There are various reasons why a consumer or business may choose one brand over the other; this could range from product ...


Problem Solving: When a Second Set of Eyes Can Really Help

December 16, 2015

The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. As we make progress toward completing the task we may hit a speed ...


Managing Your Inbox with 121 E-mails Per Day

December 02, 2015

There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 121. That’s the average number of e-mails, sent and received, in business by an individual. Also interesting, but not relevant to ...


What is Enterprise Content Management?

November 18, 2015

Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS Some of them are a little redundant (some might even be made up); yet at the root – they actually are ...