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All Stories


Integrating Collaboration and Project Management in the New Age of Work

May 09, 2018

“The best software is like a special effect in a movie – you don’t even notice it,” – Constellation Research Vice President Analyst, Alan Lepofsky. Process automation and auditing are one of the pillars of a successful business, helping to identify ...


Avoid These 5 Common Document Management Mistakes

April 17, 2018

Have you ever lost your documents, misfiled your documents or had a tough time identifying changes to a document? You’re not alone. This is what many organizations suffer from – and it ultimately leads to wasted resources, time and efforts. ...


The Story Behind BlueRelay

February 20, 2018

Not many people know the true history of BlueRelay, but those who do understand its existence to the deepest core. It all started while onsite at a client office where we were engaged in consulting activities for a project for ...


Plain Language: The $2.5 Billion Problem

December 11, 2017

Your content is king. But how can your customers buy what you’re selling when they can’t understand it? Effective communication is a step many organizations fail to properly invest in – when it should be a top priority on ...


Data-Driven Decision Making with Blue Relay

November 01, 2017

Data-driven decision making isn’t just for selecting which customer segment you should go for, how to price products, or how to develop your next product, it can also be used to improve how your team works to get more ...


Measuring ROI for BPM: Reduced Tasks and Inefficiencies can Surpass Solution Costs

May 29, 2017

Blue Relay brings visibility and control to your communication development processes, and ultimately saves you from monetary loss. But many don’t think about the indirect return on investment (ROI) – that is the long-term value that isn’t monitored by ...


The 3 Big Costs Your Business is Incurring Without Realizing

February 21, 2017

We recently published a post with our friends at Signority, discussing the importance of establishing strong internal processes to support an even stronger business. As businesses, we are focused on ensuring the customer or client is always satisfied. Of course ...


5 Things You Must Do for Your Enterprise Business in 2017

January 13, 2017

When you focus on optimizing your internal processes, you set your team up to be flexible and adaptable to changes – no matter how big or small. If you haven’t already, here are our recommendations for 2017. 5 Must Dos for Your ...


5 Predictions for Business Process Management in 2017

December 15, 2016

As 2016 comes to a close, business leaders are thinking about what the new year will bring. Given where we are with business process management in 2016, we have a pretty good idea of where things are going next. The predictions for ...


How To Evaluate BPM Solutions Beyond the Usual Technical Requirements

November 07, 2016

Evaluating a Business Process Management solution should go beyond the technical requirements. This could be a long relationship. You need to get past the first impression to truly get to know the solution. Sound familiar? Before you get married to ...


Where We Are With Business Process Management in 2016

October 24, 2016

As we wrap of 2016, let’s look at how we progressed on business process management principles. Read on to hear from business process management experts and leaders. [View the story “Where We Are With Business Process Management in 2016” on Storify] &...


Agility in Marketing Operations with Best-of-Breed Technologies

October 07, 2016

Process Challenges Exist Industry Wide – Forrester Report Confirms To understand the strategy of today’s marketing and communications teams, Forrester recently surveyed 115 technology, marketing, and business professionals. Here is the state in 2016: 38% state that a major barrier to success are ...


Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First

September 20, 2016

Blog post is co-authored by Damian Holsworth –  Vice President, Sales and Marketing at Concord Marketing.  Ask yourself this question – when it comes to member communications, what is the most complicated and stressful part of the document lifecycle at your organization? ...


What You Need to Consider When Evaluating Business Process Management Solutions

September 06, 2016

It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving ourselves, we need to look into the black hole of how we operate. We need to know what is working ...


Maximizing ROI with Content Automation

July 18, 2016

According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related technologies was $801K. The Content Automation Survey which included results from 151 businesses worldwide (majority based in the US) went on ...


Ensuring Technology is Enabling Continuous Improvement

May 30, 2016

As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external party, these can be seen as cumbersome, tedious and possibly even pointless; however, internally these procedures are developed with value, ...


Customer Communication Evolution in 2016

January 13, 2016

Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and customers.  Where Email was once the ultimate time saver, dozens of instant messaging platforms, social media sites and a spectrum of ...


Keeping Your SaaS Development and Support Teams Afloat

January 06, 2016

Recruiting developers, especially good ones, is not an easy feat these days.  There are so many options for developers in the marketplace.  If you’re a smaller organization that doesn’t necessarily have a strong brand, it becomes somewhat challenging ...


Process Management Hurdles That Still Exist

December 30, 2015

It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements in terms of speed, efficiency and reliability. Yet do we adopt? As consumers, we create ...


5 Service Tips That Make All The Difference

December 23, 2015

As a customer, it is easy to be bombarded with all the different brands vying for the mighty dollar. There are various reasons why a consumer or business may choose one brand over the other; this could range from product ...


Problem Solving: When a Second Set of Eyes Can Really Help

December 16, 2015

The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. As we make progress toward completing the task we may hit a speed ...


Managing Your Inbox with 121 E-mails Per Day

December 02, 2015

There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 121. That’s the average number of e-mails, sent and received, in business by an individual. Also interesting, but not relevant to ...


What is Enterprise Content Management?

November 18, 2015

Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS Some of them are a little redundant (some might even be made up); yet at the root – they actually are ...