Don’t know what tasks are causing roadblocks for your Medicare teams? Not sure what aspects of your material review process are the most time-consuming? Start by creating a clear business process management strategy and stick to it.
Whether you are a product manager, program manager, benefits manager, or simply anyone on a multi-person team who wants to revolutionize how they carry out their day-to-day material review and approval tasks this year, you are in luck! Here are the key ways you can significantly improve your productivity and guide your business process management strategy.
Tracking Activity with Workflow Tools
Improving your processes begins with having a flexible, yet robust workflow engine that will guide your team towards an approved, print-ready state for all member materials; on-time and on budget. Creating a workflow that includes tasks and establishing SLAs is usually the first step to a process management strategy. Teams typically must divide and conquer their tasks, so each member of the team is responsible for a specific set of action items. However, it can be tricky to manage all team members’ schedules in accordance with SLA requirements.
Finding a tool that streamlines this process, making it easy to see the different iterations of a document is key. Minimizing re-work and automating the movement of tasks from one contributor to the next is equally important. Not only that but finding a solution that is flexible enough to modify workflow processes and continue to adhere to SLA requirements is necessary as well.
Make sure to Review Multiple Times
No successful project is complete without having multiple sets of eyes reviewing member material to ensure there are no errors. So, that means the review process is lengthy, time-consuming and involves multiple stakeholders. Multiply that by EVERY material your team produces, and companies are looking at thousands of hours for this endeavor.
Finding a tool that streamlines this process, provides version management and makes it easy to see multiple variants within a document is critical.
Ensure Consistency and Quality with Checklists
When there are too many cooks in the kitchen, and input from external bodies such as CMS, companies can put their quality of work at risk.
The best way to ensure quality work is done every time? Checklists! Checklists create an environment that makes it IMPOSSIBLE to complete a task if it doesn’t meet every requirement. This will keep your team aware of the task at hand and what needs to be done – eliminating rework and providing the confidence that tasks will be completed right the first time.
How to Get Started
Now that you have a plan, it is time to trust Blue Relay’s automation tools to take you to the finish line; faster time to market, improved team performance and greater ROI.
Blue Relay is a tool created with one goal in mind: to create happier, more efficient teams by streamlining material review workflows and increasing resource optimization.
Implementing Blue Relay into your 2020 strategy is a great way to enhance performance and optimize your business this year.