Indellient Receives PBMI’s Excellence Award for Quality Improvement


PBMI Excellence Award winner for 2017 logo

Blue Relay Solution Recognized for Improving Member Communication Processes

Indellient is honored to have won the Excellence Award in Quality Improvement at the Pharmacy Benefit Management Institute’s (PBMI) 2017 Drug Benefit Conference today for the positive impact their software solution, Blue Relay has had within the health payer industry.

Blue Relay brings much-needed visibility and control to communication development processes; helping to improve the timeliness, quality, and compliance of member outreach. Understanding the nuances of payer communication requirements, Blue Relay’s configurable design provides the flexibility which organizations need to react quickly and efficiently to industry or regulatory changes. The team is delighted to help health payers drive continuous improvements in efficiency, compliance, and collaboration, allowing them to focus on the creation of healthier member experiences, staying ahead of regulations and enhancing business outcomes.

PBMI Award Icon

For one large pharmacy benefit manager, approving member benefit communications was a manual process burdened with paperwork and physical routing of materials. Blue Relay modernized the communication review processes for this client, bringing much more clarity and confidence to its team members which significantly improved their efficiency. The solution allowed staff to increase throughput by over 300 percent without an increase to workload or headcount.

“Being recognized with the PBMI Excellence Award reflects how far we’ve come in building a robust solution that is making a positive impact in the industry. We’re proud to have our platform recognized by PBMI,” says Adam Caromicoli, Managing Partner of Indellient. “We look forward to building on this success by continuing to enhance the solutions we offer to our valued customers and the industry as a whole”.

“We are pleased to award Indellient our 2017 Excellence Award in the quality improvement category for the great results of their member communication automation solution, Blue Relay,” said Jane Lutz, Executive Director of PBMI. “Indellient demonstrated creative thinking by designing a solution to address member communication process challenges faced by the industry.”

Each year PBMI recognizes organizations for their contributions in promoting innovative and best-in-class strategies when managing prescription drug benefits. A small number of organizations are recognized each year for exceptional contributions across the pharmacy management continuum in the areas of care management strategies, cost containment, and quality improvement.

For more information about the PBMI Excellence Awards, please visit To learn more about Indellient and Blue Relay, please visit and

About Indellient

Indellient, the creator of Blue Relay and a Top Canadian ICT and PROFIT500 company, empowers businesses to meet and exceed their critical business and technology objectives. We provide custom software development and IT professional services within today’s fastest-growing areas of Data & Analytics, DevOps and Business Process Management (Blue Relay). Using cutting edge technology and industry best practices, we provide efficient solutions to complex challenges and drive our client’s business forward.

About PBMI

PBMI is an independent research and educational organization dedicated to unraveling the complexities of pharmacy benefit management. Since 1995, we have provided thought leadership, independent research, and valuable resources that support evidence-based, actionable decision making by healthcare stakeholders.