Before We Talk About Improving the Member Experience, Let’s Talk About Our Business Processes First
Blog post is co-authored by Damian Holsworth – Vice President, Sales and Marketing at Concord Marketing. Ask yourself this question – …
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What You Need to Consider When Evaluating Business Process Management Solutions
It’s 2016 and we have a plethora of technology solutions to help optimize our business processes. Before we begin improving …
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Maximizing ROI with Content Automation
According to a recent survey released by InfoTrends in collaboration with Quark Software Inc, the average company spend on content-related …
Takeaways from AHIP for Improving Health Plan Member Engagement
AHIP Institute 2016 was humming with a variety of hot topic discussions concerning the future of healthcare. One side of …
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AHIP Institute Talks Big Change for Healthcare
We are back from America’s Health Insurance Plans (AHIP) Institute with much more insight into the future of healthcare and …
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Ensuring Technology is Enabling Continuous Improvement
As an organization becomes more mature, the policies and procedures that support the core business practices strengthen. To an external …
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Customer Communication Evolution in 2016
Just as many years before it, 2016 brings an expanding array of communication solutions for with your friends, colleagues and …
Process Management Hurdles That Still Exist
It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after …
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5 Service Tips That Make All The Difference
Providing quality service in any industry is key to customer retention and satisfaction. A dissatisfied customer who receives poor service …
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Problem Solving: When a Second Set of Eyes Can Really Help
The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task …
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Managing Your Inbox with 121 E-mails Per Day
There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018 …
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