Customer Communication Evolution in 2016
These are the three customer communication principles you should use in 2016....
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Blog
Blog
Process Management Hurdles That Still Exist
It’s 2016 and you may be shocked to hear the horror stories that still exist in business today. Year after year, technology makes vast improvements in terms of speed, efficiency and reliability....
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5 Service Tips That Make All The Difference
Providing quality service in any industry is key to customer retention and satisfaction. A dissatisfied customer who receives poor service is a company’s worst nightmare because as Douglas Adams says:...
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Problem Solving: When a Second Set of Eyes Can Really Help
The question is simple – when should you ask for help? I think we’ve all been there. We’re given a task that we have to complete. As we make progress toward completing the task we may hit a speed bump or take a detour, but sometimes it feels li...
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Managing Your Inbox with 121 E-mails Per Day
There was an interesting study done in 2014 that gathered and analyzed statistics related to e-mails: Email Statistics Report, 2014-2018...
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What is Enterprise Content Management?
Are you confused by all of the acronyms floating around about content management? ECM, DMS, DAM, WCM, CMS, EDM, MCS...
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